Refund Policy

Introduction

At KK Fish Bar & Chinese Takeaway, your satisfaction is incredibly important to us. We take great pride in our food and always strive to resolve any concerns or complaints in a fair manner.

Because we deal with fresh, edible products, our refund process is a little different than a typical shop. To help us help you, please keep the following guidelines in mind:

How to Request a Refund

All refund requests must be made by calling the shop directly at 01375 859538. Speaking with us over the phone is the fastest way for us to investigate and resolve the issue for you.

In-Store Cash Transactions

If there is a mistake with your change during a cash transaction, please let us know immediately while you are still in the shop. We are happy to correct any errors on the spot, but we cannot be held responsible for discrepancies once you have left the premises.

Food Quality & Returns

Full Refunds: If you are unhappy with your meal and would like a full refund, the order must remain largely unconsumed. We will arrange for a delivery driver to come and collect the full order from you. Once the order is returned to us, we can process your refund.

Partial Refunds & Discounts: If you have already eaten part of the meal or have disposed of the food, we cannot offer a full refund. However, we may offer a partial refund or a discount on your next order at our discretion. To be considered for this, you must provide photographic proof of the issue.

Please Note

All refund decisions are handled on a case-by-case basis at the discretion of our shop management team. We kindly ask for your patience and understanding, especially during our busy peak hours and weekend shifts. Because we handle a high volume of phone orders, we may not be able to get back to your request immediately, but please rest assured that we have received your message and will definitely get back to you as soon as the rush has passed. If you do not hear from us by 9PM, please do call us back.